Privacy Policy of Elixsopic

Effective Date: November 30, 2024

At Elixsopic, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.elixsopic.com) or engage in any other activities related to our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled with the utmost care and in compliance with applicable privacy laws.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. Please take the time to read this policy carefully to understand how we treat your personal data.

1. Information We Collect

We collect personal information from you when you visit our website, place an order, create an account, or interact with us in other ways. The types of information we may collect include:

  • Personal Identification Information: This may include your name, email address, phone number, billing and shipping addresses, payment information, and any other information you provide when you create an account or make a purchase.
  • Payment Information: To process your payments, we collect credit/debit card details, PayPal account details, or other relevant payment information. However, we do not store your payment information directly; it is processed securely through third-party payment processors.
  • Order Information: This includes details about the products you have purchased or shown interest in, as well as information related to the status of your order.
  • Web Analytics and Usage Information: We use cookies and similar technologies to collect data on how you interact with our website. This information may include your IP address, browser type, device type, pages visited, time spent on the website, and other browsing activities.
  • Customer Support Data: When you contact us for customer support, we may collect information about your issue or inquiry, as well as your interactions with our customer service team.

2. How We Use Your Information

The information we collect from you is used for several purposes, including but not limited to:

  • To Process and Fulfill Orders: We use your personal and payment information to process your orders, deliver products to you, and provide order-related customer support.
  • To Improve Your Experience: We may use the data to personalize your shopping experience, tailor our content, and offer recommendations based on your preferences and past purchases.
  • To Communicate with You: We may use your contact information to send you order updates, shipping notifications, promotional offers, or other important communications related to your account or orders.
  • To Improve Our Services and Website: We use the data collected from website usage and analytics to understand how users navigate our site, improve functionality, and enhance the user experience.
  • To Provide Customer Support: We use your information to respond to inquiries, resolve issues, and provide assistance with your orders or general questions.
  • To Protect Against Fraud and Security Risks: Your personal information may be used to detect and prevent fraud, enforce our terms and conditions, and protect against any illegal activities that may harm our website or users.
  • To Comply with Legal Obligations: We may use your data to comply with applicable laws, regulations, and legal processes, such as responding to legal requests or defending our rights.

3. Sharing Your Information

At Elixsopic, we respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, shipping companies, and marketing service providers. These providers are required to keep your information confidential and are prohibited from using it for any other purpose.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction. We will notify you via email or through a prominent notice on our website if your data is transferred to a new entity.
  • Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as a court order, subpoena, or government investigation. We may also disclose your information to protect our rights, enforce our terms and conditions, or prevent fraud or illegal activities.
  • With Your Consent: We may share your information with third parties if we have received your explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device to help us improve website functionality, analyze trends, and provide a more personalized browsing experience. The types of cookies we use include:

  • Essential Cookies: These cookies are necessary for the basic functionality of the website, such as ensuring that your shopping cart remains active while you navigate the site.
  • Analytical Cookies: These cookies collect information on how you use the website, such as which pages you visit and whether you encounter errors. This helps us improve the performance and user experience of our site.
  • Marketing Cookies: These cookies are used to track your browsing activity and show you targeted advertisements based on your preferences and interests.

You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of the website, such as adding items to your cart or completing a purchase.

5. Data Security

We take data security seriously and employ industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure encryption protocols, firewalls, and access controls.

While we make every effort to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. However, we continue to monitor and improve our security practices to safeguard your data.

6. Your Rights and Choices

As a user of Elixsopic, you have certain rights concerning your personal data:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: If your personal information is inaccurate or incomplete, you have the right to request correction.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions, such as if we need to retain the information for legal or contractual purposes.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or marketing communications from us at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.
  • Cookies Preferences: You can manage your cookie preferences through your browser settings or by using cookie consent tools provided on our website.
  • Data Portability: In certain jurisdictions, you may have the right to receive a copy of your personal data in a structured, machine-readable format.

If you wish to exercise any of these rights or have concerns about the processing of your personal data, please contact us at info@elixsopic.com.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by Elixsopic. These external sites have their own privacy policies, and we encourage you to review them before providing any personal information. We are not responsible for the privacy practices or content of third-party websites.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes to the policy will be posted on this page, and the “Effective Date” will be updated accordingly. We recommend that you review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Elixsopic: 262 Shawna Ln, Hillsboro, Tennessee (TN), 37342
Phone: (931) 596-4262
Email: info@elixsopic.com
Website: www.elixsopic.com

Thank you for trusting Elixsopic with your personal information. We are committed to ensuring that your privacy is respected and your data is protected at all times.