Sales Policy of Elixsopic

Effective Date: November 30, 2024

Welcome to Elixsopic, your trusted brand for premium food products. We pride ourselves on providing our customers with high-quality, exceptional food items that are crafted with care and precision. At Elixsopic, we aim to offer the best possible customer experience, from browsing to purchase, ensuring that every transaction is smooth, transparent, and secure.

By purchasing our products, you agree to the terms and conditions outlined in this Sales Policy. Please read this policy carefully to understand your rights and obligations when shopping with us.

1. Pricing

All prices listed on our website, www.elixsopic.com, are in U.S. dollars (USD) and are subject to change without prior notice. We strive to ensure that the prices listed are accurate and reflect the best value for the quality of our products. However, in the event of any pricing errors, we reserve the right to adjust the prices accordingly before processing an order.

2. Payment Options

We offer a variety of secure payment methods to ensure a seamless transaction experience for our customers. The payment options include:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
    Payments are processed through a secure payment gateway, and your information is protected with the highest level of security encryption.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email to acknowledge the receipt of your order. Please ensure that the information provided, including your billing and shipping details, is accurate to avoid any delays in processing your order. You will receive a follow-up email once your order has been shipped, including a tracking number if applicable.

4. Shipping Policy

Elixsopic offers shipping services to a variety of locations, including domestic and international shipping options. All orders will be processed and shipped from our warehouse located at: Elixsopic 262 Shawna Ln Hillsboro, Tennessee (TN), 37342
We aim to process and ship orders within 2-3 business days. However, please allow additional time for processing during peak seasons or due to unforeseen circumstances such as weather delays or shipping carrier issues.

For domestic orders within the U.S., we provide several shipping methods, including standard and expedited shipping. Shipping fees are calculated at checkout based on the destination and chosen shipping method.

For international orders, additional shipping charges and customs duties may apply, and the customer is responsible for these fees. Delivery times for international orders vary depending on the destination country.

5. Return and Refund Policy

At Elixsopic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a return and refund policy within 30 days of the purchase date.

  • All returns must be requested within 30 days from the delivery date.
  • The returned item must be unused, unopened, and in its original packaging.
  • To initiate a return, please contact our customer support team at info@elixsopic.com with your order details, and we will guide you through the process.
  • Shipping costs for returns are the responsibility of the customer unless the product is defective or was sent in error.

Once we receive the returned item and inspect it, we will issue a refund to your original payment method within 7-10 business days.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@elixsopic.com. Orders can only be canceled before they have been shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process if necessary.

7. Customer Support

Our customer support team is available to assist you with any questions or concerns you may have regarding your order. You can contact us by email at info@elixsopic.com, or you may reach us via phone at (931) 596-4262. Our office hours are Monday through Friday, 9:00 AM to 5:00 PM (CST). We strive to respond to all inquiries promptly and professionally.

8. Privacy and Security

At Elixsopic, we take your privacy seriously. We are committed to protecting your personal information and maintaining the security of your transactions. For more information about how we collect, use, and protect your data, please review our Privacy Policy.

We employ industry-standard encryption methods to ensure that all financial and personal data submitted on our website is safe and secure.

9. Disclaimer

While we strive to provide accurate product information, Elixsopic does not guarantee the accuracy, completeness, or reliability of any product descriptions, prices, or other information on our website. We reserve the right to correct any errors or inaccuracies at any time without prior notice.

10. Terms and Conditions of Use

By using our website and making a purchase, you agree to abide by our Terms and Conditions. Please refer to our full Terms and Conditions page for more information on your rights and responsibilities when using our services.

11. Changes to the Sales Policy

We reserve the right to amend, update, or change this Sales Policy at any time. Any changes will be effective immediately upon posting on our website, and the “Effective Date” will be updated accordingly. It is your responsibility to review this policy periodically to stay informed of any updates.

For any further questions or inquiries about our sales policy or the purchasing process, please feel free to contact us. We look forward to serving you at Elixsopic and providing you with a premium shopping experience.

Contact Us:
 Addres: Elixsopic 262 Shawna Ln Hillsboro, Tennessee (TN), 37342
Phone: (931) 596-4262
Email: info@elixsopic.com
Website: www.elixsopic.com

Thank you for choosing Elixsopic! We value your business and are excited to deliver the finest gourmet products to your doorstep.