Refund and Return Policy of Elixsopic

Effective Date: November 30, 2024

At Elixsopic, we are dedicated to providing our customers with the finest premium food products and exceptional customer service. We understand that sometimes, despite our best efforts, a product may not meet your expectations. Our goal is to ensure that you are completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward and easy-to-follow return and refund policy.

Please read the following policy carefully to understand how returns and refunds are processed and what you need to do if you wish to return an item or request a refund.

1. Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

  • You must initiate the return request within 30 days from the date of delivery.
  • The product must be unused, unopened, and in its original packaging.
  • You must provide proof of purchase (e.g., order number, receipt, or confirmation email).
  • The product must not be a perishable item. For health and safety reasons, Elixsopic does not accept returns of perishable food products, opened products, or products that have been altered in any way.

2. Return Process

If you would like to return a product, please follow these simple steps:

  1. Contact Our Customer Service Team:
    Reach out to us at info@elixsopic.com or call us at (931) 596-4262 to notify us of your intention to return the product. Provide the following details in your email or message:

    • Your order number
    • The product(s) you wish to return
    • Reason for return (optional, but helps us improve our services)
    • Photos of the product (if it is damaged or defective)

  2. Return Authorization:
    After reviewing your request, our customer service team will guide you through the return process. You will receive a Return Authorization (RA) number and further instructions on how to return the item(s). Please note that returns cannot be processed without prior authorization.

  3. Return Shipping:
    You are responsible for the cost of return shipping, unless the item is defective or was sent in error. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. Elixsopic is not responsible for lost or damaged returns.

    • Defective or Damaged Products: If you receive a damaged or defective item, please contact us immediately, and we will provide you with a prepaid return shipping label for the return.
    • Non-Defective Products: For non-defective products, return shipping fees will be at the customer’s expense.

3. Refunds

Once we receive the returned item and confirm that it meets the return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Perishable goods (such as fresh foods)
  • Customized or special-order items
  • Items marked as final sale

5. Exchanges

Currently, we do not offer direct exchanges for products. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the replacement item.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the product. We will provide a prepaid return shipping label for the return and process a full refund or replacement as soon as the issue is confirmed.

To assist with processing, please include the following when contacting us about damaged or defective products:

  • A description of the issue
  • Photos of the damaged or defective item
  • The order number and any other relevant details

7. Processing Time

After receiving your return, it typically takes 5-7 business days for us to process the returned item and issue a refund. During busy periods, such as holidays, it may take a bit longer.

8. Contact Information for Returns and Refunds

For any questions regarding returns, exchanges, or refunds, please do not hesitate to contact our customer service team. We are happy to assist you in any way we can.

Elixsopic 262 Shawna Ln, Hillsboro, Tennessee (TN), 37342
Phone: (931) 596-4262
Email: info@elixsopic.com

9. Changes to the Return and Refund Policy

Elixsopic reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

Thank you for shopping with Elixsopic. We value your satisfaction and strive to ensure that every customer has an exceptional experience with our products and services.